(Last Update: 05.13.2013 08:20:58 AM)
Core Router Issued Resolved

We were able to repair the core router that caused outages for some services yesterday morning and early afternoon. The problem occurred at about 9:43am and was completely resolved at 2:15pm. Some services were up earlier as repairs progressed. Service effected were all in the Reno/Sparks area. They included Wireless, Phones and some Colocation.

(Posted: 05.13.2013 08:20:58 AM)
Core Router Issued Resolved

We were able to repair the core router that caused outages for some services yesterday morning and early afternoon. The problem occurred at about 9:43am and was completely resolved at 2:15pm. Some services were up earlier as repairs progressed. Service effected were all in the Reno/Sparks area. They included Wireless, Phones and some Colocation.

(Posted: 05.12.2013 11:50:06 AM)
Some wireless and VOIP services offline

We are currently experiencing a problem with one of our core routers that is affecting some wireless service in Reno and VOIP services. We are currently working to restore these services at this time but we do not have an ETA.

(Posted: 05.11.2013 07:38:12 AM)
Email Normal

Email processing has been working normally for over 24 hours. We continue to monitor the system for any spikes in in-coming load such as the one that led to Thursday's slow delivery issue.

(Posted: 05.09.2013 07:58:35 AM)
Know Issues - 5/9/2013

Email servers have been overloaded and are running behind this morning. We are working to clear them now. There was a power outage at our Data Center overnight due to an NV Energy lightning arrester exploding on the pole outside the building. Our generator came on line as planned and everything seems to have run normally. If you are experiencing any issue related to equipment in the Colocation Center please call our Network Operations number 775-236-5822.

(Posted: 05.09.2013 07:56:42 AM)
Know Issues - 5/9/2013

Email servers have been overloaded and are running behind this morning. We are working to clear them now. There was a power outage at our Data Center overnight due to an NV Energy lightning arrester exploding on the pole outside the building. Our generator came on line as planned and everything seems to have run normally. If you are experiencing any issue related to equipment in the Colocation Center please call our Network Operations number 775-236-5822.

(Posted: 05.08.2013 09:48:43 AM)
Email Issues - Update

This mornings email issue was resolved on the servers at 9:45am. This should result in normal email flow be restored. Please call us at 775-348-7299 if you continue to see problems.

(Posted: 05.08.2013 09:45:08 AM)
Email Issues

Overnight work to upgrade one of our mail servers has run long. We are still in progress and will have it running later this morning. In the mean time there may be some slight delays in outgoing and incoming mail being delivered. Once the upgrade is complete overall performance of the mail system should be greatly improved. We apologize for any inconvenience.

(Posted: 05.08.2013 08:43:50 AM)
Email Sending

Overnight work to upgrade one of our outgoing mail servers has run long. We are still in progress and will have it running later this morning. In the mean time there may be some slight delays in outgoing mail being delivered. Once the upgrade is complete overall performance of the mail system should be greatly improved. We apologize for any inconvenience.

(Posted: 04.18.2013 03:08:34 PM)
Account Manager Temporarily Offline

We are conducting some database maintenance and the account manager function will resume thereafter. Please call 775-348-7299 for assistance in the meantime. We are sorry for the inconvenience.

(Posted: 04.18.2013 03:02:21 PM)
Account Manager Temporarily Offline

We are conducting some database maintenance and the account manager function will resume thereafter. Please call 775-348-7299 for assistance in the meantime. We are sorry for the inconvenience.