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GBIS | Network Status History as of 11.20.2017 11:05:40 AM

(Last Update: 10.04.2016 09:56:42 AM)
(Resolved) Level3 Phone Service Outage

(Resolved) A large telecom provider (Level3) is reporting a massive outage nationwide. ATT is reporting same. Affects inbound calls to local numbers only. Toll-free has workarounds in place. Please visit our facebook page (http://www.facebook.com/gbisnv) for updates. And be sure to like/follow us so you get instant updates in the future.


(Last Update: 09.08.2016 07:30:00 PM)
Mailserver down due to power supply failure

On the morning of 9/8/2016, both power supplies on one of our primary mailservers gave out. We normally have spares on hand, but in this case we did not, so we've expedited an overnight order to get replacements and the server should be back online by noon 9/9/2016. We apologize for this really big gaffe on our part and appreciate your patience while we get this fixed. Email is being queued on a different server so no inbound email should be lost.


(Posted: 10.04.2016 09:56:42 AM)
(Resolved) Level3 Phone Service Outage

(Resolved) A large telecom provider (Level3) is reporting a massive outage nationwide. ATT is reporting same. Affects inbound calls to local numbers only. Toll-free has workarounds in place. Please visit our facebook page (http://www.facebook.com/gbisnv) for updates. And be sure to like/follow us so you get instant updates in the future.


(Posted: 10.04.2016 08:41:46 AM)
Level3 Phone Service Outage

A large telecom provider (Level3) is reporting a massive outage nationwide. ATT is reporting same. Affects inbound calls to local numbers only. Toll-free has workarounds in place. Please visit our facebook page (http://www.facebook.com/gbisnv) for updates. And be sure to like/follow us so you get instant updates in the future.


(Posted: 01.30.2015 01:30:01 AM)
Reno Sparks Radio Updates - Complete

We have completed the firmware updates on all radios in the Reno/Sparks area.


(Posted: 01.29.2015 12:18:43 PM)
Reno Sparks Radio Updates

GBIS will be doing firmware upgrades throughout our Reno/Sparks radio network tomorrow morning. We will begin at 12:15 am on 1/30/2015 and should be completely done by 4:00 am. Individual radios will only be down for a few minutes within the window.


(Posted: 01.21.2015 12:33:48 PM)
1/21/2015 - Wireless Repair In Lovelock Update

Another Update! We have the tower done and are ready to switch out equipment. Wireless service will be down for about an hour or two starting at 12:30pm. We'll be moving the Radios to the new higher point and then begin pointing other radios in the system to the new tower.


(Posted: 01.15.2015 12:23:09 PM)
1/15/2015 - Wireless Repair In Lovelock Update

Just a quick update on our wireless outage in Lovelock. We have resolved issues with nearby property owners and have commenced work on our "new" tower. We are currently digging holes for the anchors and will be pouring concrete in the next day or so. Once the concrete has set we will be able to raise the height of the new tower. We anticipate completion around Tuesday January 20th and have service restored to all customers. We appreciate all customers who have stuck with us through this and promise to make it worth the wait.


(Posted: 01.02.2015 11:33:15 AM)
1/2/2015 - Wireless Outage Lovelock, NV

Update 11:30 AM. Service has been restored to parts of our Lovelock Wireless network. There are still portions we have not been able to restore. We continue to work on the issue with both remote and local techs. 8:11 AM: GBIS has been informed by AT&T that there is a problem with the backhaul circuit to our wireless network in Lovelock, NV. We are looking into the problem along with AT&T and hope to have the issue resolved quickly. As of now all wireless service in Lovelock is down. Well update you as soon as we know more.


(Posted: 01.02.2015 08:13:02 AM)
1/2/2015 - Wireless Outage Lovelock, NV

8:11 AM: GBIS has been informed by AT&T that there is a problem with the backhaul circuit to our wireless network in Lovelock, NV. We are looking into the problem along with AT&T and hope to have the issue resolved quickly. As of now all wireless service in Lovelock is down. Well update you as soon as we know more.


(Posted: 12.27.2014 10:05:58 AM)
Lovelock Wireless - Update 12/27/14

Damage to the access point south of Lovelock was repaired overnight. All is working normally this morning.


(Posted: 12.26.2014 09:01:08 AM)
Lovelock Wireless - 12/26/2014

There has been damage to one of our Access Points south of Lovelock that is causing intermittent outages to a few customers in that area. We will be working on repairs throughout the day today.


(Posted: 12.15.2014 04:13:30 PM)
Reno Wireless Work - 12/15/2014

We'll be making a small adjustment to our wireless network in Reno tonight beginning at 10:00 PM. We expect this will have no effect on most customers. If customers are affected the total disruption should be less than 5 minutes. The total time to make the change should be less than 1 half hour.


(Posted: 11.13.2014 07:25:23 PM)
11/13/14 - UPDATE Lovelock Wireless Outage

7:25 PM - The wireless outage affecting Lovelock customers has been repaired.


(Posted: 11.13.2014 04:03:46 PM)
11/13/14 - Lovelock Wireless Outage

4:00 PM - We are continuing to work on restoring wireless service to many customers in the Lovelock area. We hope to have service restored with in the next 2-4 hours.


(Posted: 11.01.2014 10:58:26 AM)
Update: Data Base Repairs - 10/30/2014

DB repair went very well last night.


(Posted: 10.31.2014 05:56:40 PM)
Data Base Repairs - 10/30/2014

We have to repair some of our databases this evening. For the most part this should affect internal tools we use in customer service. Customers may have problems getting to our Spam Filter while the repair is happening and there is a small possibility our Webmail service will be affected. We hope to have this completed by late this evening.


(Posted: 10.01.2014 12:27:09 PM)
Lovelock Wireless - 10/14/2014

AT&T will be doing maintenance on the router providing back haul service for the GBIS wireless network in Lovelock between 12:01am and 6:00am on Tue Oct 14th. There may be short outages during that time frame for our Lovelock Wirelsss customers. We apologize for any inconvenience that you may experience. AT&T has assured us that they will keep down time to a minimum.


(Posted: 10.01.2014 12:23:15 PM)
VoIP Server Updates

We will be installing core updates on all of our VoIP PBX servers Friday 10/3/2014 between 7:00pm and 11:59pm. We do not expect that any customer services will be affected during this time frame.


(Posted: 09.14.2014 08:11:46 AM)
Lovelock Wireless - 9/14/2014

8:00 am - Great news! Wireless Internet service has been restored to most of our customers in Lovelock. We had to relocate and add several more access points, and some customers will still be off-line. Before calling for support, unplug the radio/antenna and leave it off for at least one minute. Plug it back in, wait at least five minutes and test the Internet. If still not working, give us a call.


(Posted: 09.12.2014 08:34:38 AM)
Lovelock Wireless - 9/12/2014

8:30 am - Due to vandalism at our main tower site were currently experiencing an outage for some of our wireless customers in Lovelock. We are working to try and restore service to all customers as quickly as possible. We apologize for the inconvenience.


(Posted: 09.12.2014 01:37:48 AM)
Lovelock Wireless - 9/12/2014

1:37 am - Were currently experiencing an outage for some of our wireless customers in Lovelock. We are working to restore service as quickly as possible. We apologize for the inconvenience.


(Posted: 07.29.2014 07:20:42 AM)
Data Base Server Changes - 7-29-2014

We will be installing our new Data Base Server beginning 7/29/2014 at 10:00 pm. We've replaced the motherboard and taken the opportunity while it was offline to upgrade and modify some out of date records and systems. While we are installing it there will be some short interruption of some of our services, We are doing our best to keep these to a minimum.


(Posted: 07.22.2014 09:04:47 AM)
Update On Server Issues

Update 9:00am 7/22/14 - Eamil, Webmail and the Spam Filter are back online. The main Database Server that controls much of the internal GBIS system had a mother board die yesterday. We have one on the way. In the mean time we managed to route all of our systems and customer tools around the problem. We apologize that this took so long yesterday especially effecting email for most of the day. Unfortunately some time during the night our inbound mail servers went down again and are being looked into. We should have them back up soon.


(Posted: 07.22.2014 07:05:09 AM)
Update On Server Issues

The main Database Server that controls much of the internal GBIS system had a mother board die yesterday. We have one on the way. In the mean time we managed to route all of our systems and customer tools around the problem. We apologize that this took so long yesterday especially effecting email for most of the day. Unfortunately some time during the night our inbound mail servers went down again and are being looked into. We should have them back up soon.


(Posted: 07.18.2014 03:53:31 PM)
7.21.2014 Lovelock Wireless Maintenance

GBIS will be performing maintenance on a portion of our wireless network in Lovelock, NV between 3:00am and 6:00am on Monday July 21st. During that time a few Lovelock customers may experience short periods of downtime. We are trying to keep any outage to only a few minutes.


(Posted: 07.03.2014 10:47:50 PM)
Update - Reno Wireless Work - 7/3/2014

We have completed the replacement of one of our Access Points on the top of the Grand Sierra Resort in Reno. Everything is back online and signals are looking good.


(Posted: 07.03.2014 10:51:29 AM)
Reno Wireless Work - 7/3/2014

We will be replacing one of The Access Point Radios in our network tonight beginning at 10:00pm. The radio covers our subscribers East and north of the Grand Sierra Resort. These customers will be down between 30 minutes and an hour. We apologize for the short notice. We identified an issue with the radio causing intermittent slowdowns this morning.


(Posted: 06.23.2014 09:26:25 AM)
Some GBIS Data Base Services Down

We have one of our Data Base servers down and that is affecting some GBIS services this morning. The server went down just before 9:00am. Our Tech Staff is working on the problem now and we hope to have all services up and running soon. Please call our 24/7 support staff at 775-348-7299 Option 1 for more information.


(Posted: 06.12.2014 04:50:36 PM)
Lovelock Cable Work - 6/16/2014

On Monday June 16th we will be replacing cable equipment in Lovelock, NV. Some channels may experience issues and possibly brief outages. Work is scheduled to start around 8:30 am and last possibly until 5pm.


(Posted: 05.16.2014 03:39:15 PM)
Wireless System Upgrade - 5/21/2014

We will be upgrading our wireless networks in both Reno and Lovelock on Wed 5/21/2014 beginning at 12:01am and finishing by 3:00am. Most customer radios will be offline for about 15 minutes at some point within this window.


(Posted: 05.16.2014 03:36:35 PM)
Wireless Sytem Upgrades - 5/19/2014

GBIS will be doing an upgrade on a small portion of our Reno Wireless Network. These upgrades will cause a small group of customer radios to be down for as much as 15 minutes during the window between 12:01am and 2:00am Monday 5/19/2014.


(Posted: 05.07.2014 03:09:27 PM)
Lovelock - Possible Brief Wireless Outages 5/9/2014

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Friday May 9th. They expect any down time to be minimal.


(Posted: 04.25.2014 03:09:25 PM)
Web3 Restored

The web server is now back up and running smoothly. Something caused it to lock up and our tech had trouble getting into it to reboot. Once we were able to it all came back up and seems to be running well.


(Posted: 04.25.2014 02:41:32 PM)
Web3 Offline

One of our web host servers is down. (web3.greatbasin.net) We are working on locating the problem now. At this time we do not have an eta on restoring service.


(Posted: 04.21.2014 07:43:33 PM)
Update - Failed Power - 4/21/2014

** All systems are restored; If you are still having any issues please report them to our 24 hour support at 775-348-7299**


(Posted: 04.21.2014 07:42:13 PM)
Update - Failed Power - 4/21/2014

** All systems are restored; If you are still having any issues please report them to our 24 hour support at 775-348-7299** A power strip in our data center failed this afternoon leading to some services being down from 15 to 25 minutes just after 4:00 pm. All services are now back online with the exception of one of our web servers (web4.greatbasin.net) It failed to restart properly. Techs are working on it now. We hope to have it restored soon.


(Posted: 04.21.2014 05:01:16 PM)
Failed Power - 4/21/2014

A power strip in our data center failed this afternoon leading to some services being down from 15 to 25 minutes just after 4:00 pm. All services are now back online with the exception of one of our web servers (web4.greatbasin.net) It failed to restart properly. Techs are working on it now. We hope to have it restored soon.


(Posted: 04.08.2014 03:42:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 4/17/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 04.08.2014 03:39:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 3/4/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 03.28.2014 02:43:52 PM)
Network Maintenence 4/4/2014

GBIS will be moving and upgrading our Network Core in downtown Reno on Friday April 4th. Work will begin at 10:00 PM PST and be completed by 2:00 AM PST on Saturday morning. There will be an outage of all GBIS services during this work. We expect the actual down time to be between 60 and 90 minutes. we will do all we can to minimize the outage. If you have questions about this please call our NOC Staff at 775-236-5822.


(Posted: 03.19.2014 04:49:57 PM)
3-18-2014 Short Outage

The GBIS Data Center suffered a Partial Outage late Tuesday afternoon due to a faulty breaker in our battery plant. The problem occurred between 4:30 and 4:45 PM PST. Most affected services were restored by 5:20 PM. A few systems were not completely back online until just after 6:00 PM. We apologize to anyone affected by this issue.


(Posted: 03.13.2014 09:25:27 PM)
Power Optimazation - 3/13/2014

We will doing some optimization of power distribution in our Data Center tonight beginning at 10:00pm and continuing until 2:00am. During this time there may be brief service outages of services including Voice, Colocation, Web Hosting and Email. No individual outage should be greater than 10 minutes. For more details or if you have questions call our Network Operations number, 775-236-5822


(Posted: 03.03.2014 02:33:46 PM)
Lovelock - Possible Brief Wireless Outages 3/4/2014

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Monday March 4th. They expect any down time to be minimal.


(Posted: 02.20.2014 09:52:56 AM)
Lovelock Wireless

We had some damage at one of our Radio Towers in Lovelock early this morning. This caused loss of connectivity to 2 of our Access Points. We restored service to one of them just before 9:00 am and we are working to restore service on the other.


(Posted: 02.12.2014 05:04:30 PM)
2-13.2014 - Short Wireless Reboot

We will be making a change to our wireless network requiring that we reboot the Access Point radios. This will cause a momentary loss of connectivity. We plan to reboot the Access Points at 6:00am Thursday Feb 13th.


(Posted: 02.11.2014 05:02:19 PM)
Short Wireless Reboot

We will be making a change to our wireless network requiring that we reboot the Access Point radios. This will cause a momentary loss of connectivity. We plan to reboot the Access Points at 6:00am Wednesday Feb 12th.


(Posted: 02.10.2014 11:18:54 AM)
!!CORRECTION!! Lovelock - Possible Brief Wireless Outages

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Tuesday Feb 11th. They expect any down time to be minimal.


(Posted: 02.08.2014 05:41:39 PM)
2/8/2014 - Network Update

Changes to our wireless network in Reno are complete. Initial tests show improved speeds and better latency. Please call our support center at 775-348-7299 Option 0 if you are having any issues.


(Posted: 02.08.2014 10:25:44 AM)
Lovelock - Possible Brief Wireless Outages

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Monday Feb 10th. They expect any down time to be minimal.


(Posted: 02.06.2014 07:36:28 AM)
2/8/2014 - Reno Network Changes

Reno Network Changes We will be making a couple network changes and upgrades this weekend. We plan to implement the changes between 5:30 PM and 6:30 PM Saturday 2/8/2014. The changes are to improve traffic flow in our business and residential wireless network in the Reno/Sparks area. Those services will see brief downtime within the times listed above. if you have questions or need further information call our Network Operations Group at 775-236-5822 or send email to nocstaff@greatbasin.net.


(Posted: 02.04.2014 05:26:57 PM)
2.4.2014 - Possible Outages From 11:00pm - 2:00am

We just got word from our major upstream Provider that they will be doing maintenance tonight on a router in Downtown Reno. They have assured us that this is an emergency at is being done to stop a worse outage in the near future. Below is an edited version of the notice sent by Integra. They are opening a window of 11:pm till 2:00am, but hope any down time will be brief within that window. All local GBIS service will continue to work, but access to the Internet beyond our own servers will be limited during those times of outage. NOTIFICATION OF EMERGENCY MAINTENANCE COMPANY: GBIS Holdings, Inc MAINTENANCE DATES: Start Date End Date Window 02/04/2014 11:00 PM (PT) 02/05/2014 02:00 AM (PT) 3 hours DESCRIPTION This is an Emergency event. We apologize for the short notice of this request however, Integra must proceed with the following maintenance activity in order to maintain the integrity of our network and avoid an unplanned outage. We apologizes for any inconvenience this may cause. IMPACT Switch hit on AS02.RENONVMP <50ms LOCATION OF MAINTENANCE Reno, NV Thank you for your cooperation in this matter. Integra Customer Care 866-Integra customerservice@integratelecom.com


(Posted: 01.21.2014 10:27:09 AM)
GBIS Reno Wireless Upgrade

GBIS will be optimizing our Reno/Sparks based wireless network to take full advantage of the upgraded core network. This change will require we redirect all traffic for Wireless customers to use the shortest paths from the customer site to the Internet. We will be making this change beginning at 11:59 pm Wednesday the 22nd of January. Customer downtime due to this change is expected to be between 20 and 45 minutes. Once this is completed we will see improved speeds and lower network latency on the network. If you have any questions or need further information on this upgrade call our Network operations number at 775-236-5822 or email us at nocstaff@greatbasin.net


(Posted: 01.13.2014 03:02:29 PM)
GBIS Server Re-locations 1/13/2014

We will be moving servers during the late evening and early morning after 7:00 pm Monday 1/13/2014. During the move several GBIS services will be un-available. These include Wireless Internet in Reno and Sparks, Colocation Email, Webhosting and Telephone Services. We expect the outage to last between 1 and 2 hours and will do everything to minimize the downtime. Various services will be down throughout the period between 7:00 pm and 3:00 am.


(Posted: 01.10.2014 08:19:50 PM)
GBIS Router Move

We will be moving one of our core routers Sunday January 12th. During the move several GBIS services will be un-available. These include Wireless Internet in Reno and Sparks, Colocation Email, Webhosting and Telephone Services. We expect the outage to last between 1 and 2 hours and will do everything to minimize the downtime. We expect to make the router move sometime between 10 AM and 3 PM on Sunday


(Posted: 01.02.2014 06:15:18 PM)
1/3 - 1/4 - 1/5/2014 Server Upgrades

GBIS will be preforming server upgrades on several servers on Friday, Saturday and Sunday beginning at 10 pm each night and continuing until 6 am each morning. Systems that will be effected include Hosted Web Services, DNS and Email. There will be possible partial outages of each service on any of those nights for short periods. If you have questions on this call our NOC Staff at 775-236-5822.


(Posted: 12.26.2013 11:26:20 AM)
Planned Network Test - 12/27/2013

We will be testing a new network device Friday 12/27/2013 beginning at 10:00pm. We expect no disruption of service on any of our systems as a result of this test. We will be testing the unit beginning at 10:00pm and plan to be done no later than 2:00am. If you have any disruption of your service in this period call our 24 hour Support at 775-348-7299 Option 1.


(Posted: 11.25.2013 03:34:21 PM)
System Upgrade 11/27/2013

We will be performing an upgrade on one of our core routers Wednesday November 27th beginning at 10:00 pm. This service will effect most GBIS services at some point during the maintenance window which runs from 10:00 pm to 6:00 am. We expect the actual down time to be less than one hour somewhere within that window. Please call our Network Operations Group at 775-236-5822 with any questions.


(Posted: 11.25.2013 01:58:20 PM)
Web3 Upgade 11/29/2013

Note - The migration of Web3.greatbasin.net to new hardware was not completed 11/23 as planned. We will be upgrading our Web Server web3.greatbasin.net to newer hardware. This will result in websites on this server being offline for approximately 6 hours while we copy and move the contents to the new hardware. We have opened a maintenance window for this move beginning at 10:00pm Friday November 29th. Please contact the GBIS NOC Staff at 775-236-5822 with any questions.


(Posted: 11.21.2013 04:57:43 PM)
Web3 Upgade 11/23/2013

We will be upgrading our Web Server web3.greatbasin.net to newer hardware. This will result in websites on this server being offline for approximately 4 hours while we copy and move the contents to the new hardware. We have opened a maintenance window for this move beginning at 10:00pm Saturday November 23rd. Please contact the GBIS NOC Staff at 775-236-5822 with any questions.


(Posted: 11.19.2013 08:27:27 AM)
Update: GBIS Network Upgrade - 11/18/2013

As of 3:00am all GBIS network services have been restored. Please call our Network Operations Group if you are seeing any issues. 775-236-5822.


(Posted: 11.19.2013 06:49:02 AM)
Update: GBIS Network Upgrade - 11/18/2013

As of 3:00am all GBIS network services have been restored. Please call our Network Operations Group if you are seeing any issues. 775-236-5822. We will be upgrading one of our core routers Monday 11/18/2013 beginning at 10:00pm. We expect the upgrade to take about 2 hours. This will effect several services including email, colocation, webhosting, wireless and voice. If you have concerns or questions about the details of your service and how it will be effected please call our Network Operations Group at 775-236-5822.


(Posted: 11.15.2013 04:08:17 PM)
GBIS Network Upgrade - 11/18/2013

We will be upgrading one of our core routers Monday 11/18/2013 beginning at 10:00pm. We expect the upgrade to take about 2 hours. This will effect several services including email, colocation, webhosting, wireless and voice. If you have concerns or questions about the details of your service and how it will be effected please call our Network Operations Group at 775-236-5822.


(Posted: 10.02.2013 05:26:36 PM)
Backup System Upgrade

We'll be upgrading and testing our redundant link from our Ridge Street Data Center tonight. This should be completely transparent to all GBIS customers. we will be beginning prep work in the late evening around 10:00 with actual tests of the circuit starting around midnight. Testing will continue for approximately 2 hours after that.


(Posted: 09.14.2013 06:09:13 AM)
System Upgrade: 9/14/2013 11:55 PM

Beginning Saturday 9/14/2013 at 11:55pm we will be installing and testing an additional Internet path for all of our services in and out of Reno and Sparks. We plan on tests of this circuit to run from that time until 4:00am Sunday morning. This should be completely invisible to our customers. If any outage occur they will be no longer than a few minutes in duration. This circuit will add to our redundancy going forward.


(Posted: 09.13.2013 06:27:05 PM)
Core router maintenance

We will be performing maintenance on one of our core routers this evening at 8pm. There will be a brief outage to some services that should not last more than 5 minutes.


(Posted: 09.04.2013 08:01:27 AM)
!! Emergency Maintenance !!

We will be rebooting one of our core routers at 8:30 AM this morning. This will impact several systems for between 5 and 15 minutes. Systems effected will include Voice, Colocation, Webhosting, Wireless and possibly others. We apologize for any inconvenience. We will have all services restored as rapidly as possible.


(Posted: 08.08.2013 08:05:52 PM)
GSR Wireless Outage

At this time power is out at the GSR which is causing an outage with a portion of our wireless services in Reno. We do not have an ETA on repair at this time.


(Posted: 06.17.2013 04:12:23 PM)
DSL circuit maintenance: 6/18/2013

We will be performing some maintenance on our DSL system at midnight. This will cause an outage to all of our DSL based products for about 5 to 10 minutes. This maintenance will also affect our wireless internet service in Lovelock.


(Posted: 05.13.2013 08:20:58 AM)
Core Router Issued Resolved

We were able to repair the core router that caused outages for some services yesterday morning and early afternoon. The problem occurred at about 9:43am and was completely resolved at 2:15pm. Some services were up earlier as repairs progressed. Service effected were all in the Reno/Sparks area. They included Wireless, Phones and some Colocation.


(Posted: 05.12.2013 11:50:06 AM)
Some wireless and VOIP services offline

We are currently experiencing a problem with one of our core routers that is affecting some wireless service in Reno and VOIP services. We are currently working to restore these services at this time but we do not have an ETA.


(Posted: 05.11.2013 07:38:12 AM)
Email Normal

Email processing has been working normally for over 24 hours. We continue to monitor the system for any spikes in in-coming load such as the one that led to Thursday's slow delivery issue.


(Posted: 05.09.2013 07:58:35 AM)
Know Issues - 5/9/2013

Email servers have been overloaded and are running behind this morning. We are working to clear them now. There was a power outage at our Data Center overnight due to an NV Energy lightning arrester exploding on the pole outside the building. Our generator came on line as planned and everything seems to have run normally. If you are experiencing any issue related to equipment in the Colocation Center please call our Network Operations number 775-236-5822.


(Posted: 05.09.2013 07:56:42 AM)
Know Issues - 5/9/2013

Email servers have been overloaded and are running behind this morning. We are working to clear them now. There was a power outage at our Data Center overnight due to an NV Energy lightning arrester exploding on the pole outside the building. Our generator came on line as planned and everything seems to have run normally. If you are experiencing any issue related to equipment in the Colocation Center please call our Network Operations number 775-236-5822.


(Posted: 05.08.2013 09:48:43 AM)
Email Issues - Update

This mornings email issue was resolved on the servers at 9:45am. This should result in normal email flow be restored. Please call us at 775-348-7299 if you continue to see problems.


(Posted: 05.08.2013 09:45:08 AM)
Email Issues

Overnight work to upgrade one of our mail servers has run long. We are still in progress and will have it running later this morning. In the mean time there may be some slight delays in outgoing and incoming mail being delivered. Once the upgrade is complete overall performance of the mail system should be greatly improved. We apologize for any inconvenience.


(Posted: 05.08.2013 08:43:50 AM)
Email Sending

Overnight work to upgrade one of our outgoing mail servers has run long. We are still in progress and will have it running later this morning. In the mean time there may be some slight delays in outgoing mail being delivered. Once the upgrade is complete overall performance of the mail system should be greatly improved. We apologize for any inconvenience.


(Posted: 04.18.2013 03:08:34 PM)
Account Manager Temporarily Offline

We are conducting some database maintenance and the account manager function will resume thereafter. Please call 775-348-7299 for assistance in the meantime. We are sorry for the inconvenience.


(Posted: 04.18.2013 03:02:21 PM)
Account Manager Temporarily Offline

We are conducting some database maintenance and the account manager function will resume thereafter. Please call 775-348-7299 for assistance in the meantime. We are sorry for the inconvenience.


(Posted: 04.05.2013 01:26:15 PM)
Internal systems outage

We are currently experiencing an outage with our internal systems. This is leaving us unable to access our company email and customer account tools. Customer services are working with the exception of the My Account section of our website. If you need support, please call our support line at 775-348-7299 We are working to restore services as quickly as possible. The is currently no ETA on completion of system repairs.


(Posted: 04.02.2013 12:56:30 PM)
Colocation Power Notice!

We have been advised by NV Energy that they will be shutting power down to our building at 241 Ridge Street Reno, NV from midnight Thursday April 4th until 6:00am Friday April 5th. This is due to upgrade work being done in this area. GBIS will be switching our Colocation Center here over to generator power in the late evening of April 4th ahead of the planned outage. If you have any concerns or need assistance preparing for the power outage please call our Network Operations staff at 775-236-5822.


(Posted: 04.01.2013 02:49:17 PM)
Email Issues Repaired

We've been suffering some problems that have effected our customers email service. During the last few weeks we've had several customer accounts exploited and used to send spam. This has resulted in our servers being identified by spam blocking services and blocked causing some legitimate mail to not be delivered. Another result was a large amount of blocked spam be returned to us slowing the performance and our servers ability to deliver mail. We've been working very hard to solve these issues and as of early this last weekend it appears both the exploited accounts and the email blocking has been remedied. We apologize to all customers the were effected during this time. We have placed additional automated checks in place to more closely monitor for these problems beginning to reoccur. It is our hope that with these monitors we will be able to quickly identify exploits and stop the problem before it builds to level it reached this time.


(Posted: 02.24.2013 01:16:31 AM)
Service Repaired - Wireless

The temporary Wireless issue for customers using the Silver Legacy AP's has been resolved. A battery backup unit at the top of the Legacy failed. Power was restored approximately 1 hour after it went down.


(Posted: 02.23.2013 10:55:25 PM)
Network Alert - Wireless

There is a partial system outage affecting customers connecting to our wireless via the Silver Legacy AP's. We are working on the problem now.


(Posted: 02.12.2013 03:13:21 PM)
Northern Nevada Communications Issue

UPDATE 2.12.13: AT&T is reporting via the RGJ they have repaired some services, but large areas of land-line and data services such as DSL are still being impacted. You can read more in this RGJ article on AT&T outage. It is unclear how much Internet traffic is being effected, but service to Lovelock and Winnemucca appear down. We will update as we know more. We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.12.2013 01:51:18 AM)
Northern Nevada Communications Issue

UPDATE: AT&T is reporting via the RGJ that they have had a major equipment failure in Norther Nevada. As far as we can tell it is causing issues with both landline and cell phone traffic. You can read more in this RGJ article on AT&T outage. It is unclear how much Internet traffic is being effected, but service to Lovelock and Winnemucca appear down. We will update as we know more. We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.11.2013 09:07:01 PM)
Northern Nevada Communications Issue

UPDATE: AT&T is reporting via the RGJ that they have had a major equipment failure in Norther Nevada. As far as we can tell it is causing issues with both landline and cell phone traffic. It is unclear how much Internet traffic is being effected, but service to Lovelock and Winnemucca appear down. We will update as we know more. We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.11.2013 08:04:47 PM)
Lovelock/Winnemucca Outage

We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.05.2013 12:07:46 PM)
Power System Failure

2/5/2013 - GBIS suffered a failure in our main power distribution unit for our Ridge St Data Center this morning. We were able to bypass the unit within about 20 minutes of the outage and have restored power to both our systems and to customer equipment. We are currently working to bring all our systems back on line. If you are still seeing outages at this time please call our customer support center at 775-348-7299 Option 3. We apologize for the problem and will keep you informed as to cause and repairs.


(Posted: 01.23.2013 12:52:36 PM)
DSL Maintenance

At midnight tonight, (1-24-2013), we will perform maintenance on our DSL network. All DSL and DSL based connections will go offline line for about 5 to 10 minutes. Web hosting, email, and co-location should not be affected by this maintenance window.


(Posted: 01.02.2013 12:10:18 PM)
Internet Issue Resolved 1.2.2013

Update: Our network issue from this morning is resolved. If any GBIS services are not working properly please call our customer service number at 775-348-7299.


(Posted: 01.02.2013 09:33:55 AM)
Internet Issue 1.2.2013

Update: The issue this morning is being caused by Integra Telecom routers in Reno and Sparks bouncing up and down. They are working on the problem. GBIS is installing our backup Internet link at the same time. This was planned for tomorrow already, but we managed to get it moved up to today. That link should be in place by mid afternoon.


(Posted: 01.02.2013 08:43:20 AM)
Internet Issue 1.2.2013

There has been an intermittent issue in our network this morning beginning around 8:25am. We are not sure how wide spread it was. Phones in our office were effected as well as a few wireless customers. We are working on it now. Updates to follow.


(Posted: 12.27.2012 01:04:18 PM)
Update: Possible Network Issue

This is the latest update on the routing issue this morning: The good news is we believe it is now fixed, but may take a few hours to propagate to all providers. Below is the latest report from our Network Operations Group. "According to Integra, our subnets were not listed in this RAD B database. All the Tier 1 providers use this database and they think that perhaps someone changed something in the way they connect back to Integra that would cause things to stop working. The database has now been updated but it may take a few hours for everything to propagate out to the rest of the net. " At this point is is not clear how this occurred, but we are continuing to investigate.


(Posted: 12.27.2012 11:02:16 AM)
Update: Possible Network Issue

There appears to be a routing issue on 2 of the GBIS /18 subnets. Our NOC and our upstream provider are working on the issue now.


(Posted: 12.27.2012 11:01:51 AM)
Update: Possible Network Issue

There appears to be a routing issue on 2 of the GBIS /18 subnets. Our NOC and our upstream provider are working on the issue now. We have received several reports of a possible Internet routing issue. This seems to be effecting the ability of of some people on other services reaching email and other services on the GBIS network. We are tracing the issue now.


(Posted: 12.27.2012 09:08:44 AM)
Possible Network Issue

We have received several reports of a possible Internet routing issue. This seems to be effecting the ability of of some people on other services reaching email and other services on the GBIS network. We are tracing the issue now.


(Posted: 12.04.2012 11:23:50 PM)
Network Testing Normal

At approximately 11:00pm this evening Integra's router finished rebooting after repairs. Initial testing shows that our path in and out of Reno is back to normal. Please test your services and let us know if anything is still not working correctly. Thank you all for your patients during the last two days. We will continue testing n monitoring into tomorrow.


(Posted: 12.04.2012 03:18:58 PM)
Update 12.4.12 3:20pm

We have been working all day with Integra to find a work around to their existing router issue. This would be a temporary fix to allow normal or nearly normal traffic until the router can be rebuild. They were suppose to have parts delivered by Cisco last night that would have allowed them to rebuild and restart the Router here in Reno. Cisco failed to get them here. The last up date I had on a complete rebuild/restart was that they would be able to do it for sure some time this evening as the parts were on a flight heading to Reno. That was around noon. Since that time they have been trying rerouting and software fixes, but as of now they have not found one that cured the issue. They have both Integra's engineers and experts from Cisco working on the problem. We have managed to put a work around in place that has allowed most of our Voice customers to get normal call quality. In some cases this has resulted in the loss of some PBX features, but normal calling in and out has been restored. As soon as we are sure Integra's routing is fixed we will reset all the PBX functions. Calls into GBIS do work now, but all calls go directly to our Auto Attendant include numbers that would normally direct dial to Sales and Network Operations or others within the company. Please use Option 3 in the AA to ring our Reno our customer service group. As I have further info I will pass it on to you.


(Posted: 12.04.2012 04:28:18 AM)
Continuing Internet Problem

Tue 12.4.12 4:30am As of now, 4:00am Tue, it appears the repairs to our effected services will not be able to be done tonight. We have been on the phone with Integra over the last hour and this is what we've been told. The problem is happening on 3 routers, 2 in Portland, OR and one in Reno. Itegra had planned to replace some parts and reload all 3 tonight. Parts for the router in Reno have not yet been received from Cisco. Integra has been promised they will be here during the day Tue and they are now planning to do the repair Tue evening. We are strongly pushing them to make this repair ASAP when the parts arrive and not wait till evening. So far we have not received any word on this request.


(Posted: 12.03.2012 03:36:24 PM)
Internet Related Problems 12/3/12

There is a problem originating in one of the core routers of our upstream provider. This is effecting many of our services. Customers on GBIS voice are experiencing quality issues on inbound calls, but should now be able to make outbound calls as we have been able to reroute outbound voice traffic via another provider. Customers with services in our data center including colocation, email and webhosting may have trouble reaching those services especially if their Internet Connectivity is through AT&T. Other providers may be effected as well. The best current ETA on repairing this is late this evening. We are continuing to monitor the situation and are pushing for a quicker resolution. We apologize for the inconvenience.


(Posted: 12.03.2012 12:59:07 PM)
Internet/Voice Issues

We are having an upstream data issue that is effecting some Internet Data and Voice traffic. We are working with our upstream providers to locate and fix the issue. Voice Customers: We have found a patch that is fixing voice quality issues for calls made from customer sites, calls in to your system will not be helped. For further information please email to gary@greatbasin.net or call 775-313-9130.


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