The GBIS Phone Tree
When you call Great Basin Internet Services, we've tried to make it a painless process. Yes, there's a phone tree, but we don't preface it with silly comments like "Our message has changed, so pay attention." We know you're smarter than that. What follows is a handy guide to understanding how that phone tree is set up and how to get where you want to be.
When you call Great Basin Internet Services, these are the options you will receive first, along with explanations of what they mean.
If you happen to get an unexpected department or person, they'll help you sort it out anyway or get you to the right place. All of our employees are very bright and intelligent people who love helping our customers.
And by the way, if you don't press anything you'll be transferred to our Customer Support department.
| If you know the extension of the person you want to speak with, you may press it at any time to be transferred to them. |
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Press this key if you have a question about your account. Anything at all. Really. We'd love to talk to you. When you press this button, your call will ring in our Customer Support Department and the next available person will answer. If they're all busy, you'll be asked to leave a message. Calls are returned as quickly as possible in the order received. |
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Press this key if you are a Cable Television customer and are having problems with your GBIS-provided Cable TV. When you press this button, your call will ring in our Technical Support Department and the next available person will answer. If they're all busy, you'll be asked to leave a message. Calls are returned as quickly as possible in the order received. |
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Press this key to talk to our Sales Department. When you press this button, your call will ring in our Sales Department and the next available person will answer. If they're all busy, you'll be asked to leave a message. Calls are returned as quickly as possible in the order received. |
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Press this key to talk to our Billing Department. When you press this button, your call will ring in our Billing Department and the next available person will answer. If they're all busy, you'll be asked to leave a message. Calls are returned as quickly as possible in the order received. |
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Press this key to talk to our Accounting and Finance Department. NOTE: This extension is not for billing issues on your GBIS account. Please press the "3" key for those issues. |
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Would you like to speak to a GBIS manager? Press this key for the management team. We're easy to find and we try to answer as quickly as possible, even when you have to leave a message. |
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