Mon - October 24, 2016

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Frequently Asked Questions

FAQ Categories
Computer Self HelpDial-UpDSL
EmailGBIS MaximizerGBIS WebFTP
Secure Socket Layer (SSL)Server InformationShell & Web Page Help
Spam Filter

Computer Self Help

Q: My computer is running slow and there are lots of pop-ups?
A: This could be an indication that your computer is infested with "Spyware". Spyware is any technology that aids in gathering information about a person or organization without their knowledge. If you think you may have Spyware, GBIS recommends the following programs which can assist with spyware removal from your computer. The following programs are anti-spyware software. Weekly scans are recommended.

Link to Adaware SE

Link to Spybot Search and Destroy

Q: How can I check my connection speed with GBIS?
A: GBIS offers an Internet speed test so that users can see the speeds they get on their current Internet Connection.


Q: How do I connect to GBIS while I'm out of town?
A: GBIS offers local access numbers all over the country. The list of nationwide access numbers can be viewed at:

Find the number for the town you will be visiting and make sure to set your computers dialer to use this number while traveling in that area. When dialing in from outside the GBIS home network, (indicated when the dial-up number does not end with 0074), you must alter you username to have an follow it (i.e. Your passwords and mailbox login will remain the same.


Q: I just got a new router/computer, and now my DSL connection will not work.
A: Most of our Basic and Enhanced DSL accounts connect using MAC address authentication. A MAC address is a number unique to your computer or router. We must have this number in our system for the network to recognize you. To connect again, you must find your MAC address and call GBIS Technical Support at 775-348-7299 or toll free at 888-477-7299. We will put this new MAC address in our system and you will be able to connect. You can find this MAC address listed on the router itself or in its documentation. You can retrieve a MAC from a PC by opening the Start Menu, and opening the Run program. In the field provided in Run, type in 'command.' This will open the MS-DOS Prompt, into which you can type 'ipconfig /all'. You should now see a 12 digit alpha-numeric to the right of the words Physical Address. This is your computer's MAC address.

Q: What troubleshooting steps should I take if my DSL is not working?
A: Try the following steps when troublshooting your DSL:

1. Power cycle (turn off and turn back on) your DSL modem. This usually fixes most DSL problems connection issues.

2. Reboot your computer and router/switch (if you have one). This also can solve many connectivity problems.

3. Check that all cables between the DSL modem, the phone jack, and your router/switch/computer are connected securely.

4. Make sure you have dial-tone on the line your DSL is connected to.

5. If you continue to have problems contact GBIS Technical Support. Be sure to have your account login and DSL phone number available for troubleshooting.


Q: How do I delete a large email that is clogging my mailbox?
A: We have a tool called Sani-Mail, to get access to the new tool you will have to sign up for our free spam filter. You can sign up by visiting:

Make sure to enter the username and password for your mailbox. Once signed up you will need to go to the filter administration page by visiting:

In the filter administration you will see a button at the top with "Preview with Sani-Mail". Click on the button and you will see a list of emails that are currently in your mailbox. If you see the message(s) that you want to delete, put a checkmark next to them in the "Delete" column and click the "Delete/Block Checked" button. This will remove the email from your mailbox.

Q: How do I setup Outlook Express to check email?
A: Follow these steps:

1. Open Outlook Express.

2. If this is the first time Outlook Express has been setup, you will be automatically re-directed to the “Internet Connection Wizard”. If this is the case, please continue with step three. If you are not greeted with the “Internet Connection Wizard”, click where it says “Set up a Mail account...”.

3. Once you have completed step two, you should have a new window open titled "Internet Connection Wizard". Fill in your display name. This is the name that people who receive email from you will see as the “Sender”. Click “Next”.

4. Type the email address to be used for this account. Example: ‘’ Click “Next”.

5. The incoming mail server is a POP3, which should be selected by default. The address of the incoming POP3 mail server is ‘’. Type this in the first blank text box. The address of the outgoing SMTP mail server is the same ‘’. Type this in the second blank text box. No other boxes should be checked in this section. Click “Next”.

6. Now the wizard is asking you for your Account name and Password. For the Account name you are going to use your Plogin or if it applies your Glogin. After you have the correct login for the email address you are using type the associated password. At the bottom of this window there is a check box that says Log on using Secure Password Authentication. Make sure and uncheck this box if it is checked. Click “Next”.

7. You have completed the setup wizard. Click “Finish” and then click “Send/Recv” to check your mail. You must be connected to the internet in order to check for new email.

Q: How can I delete more than one email at a time?
A: There are a couple of ways in which one can delete more than one email at a time while using our Webmail system.

The first step is to hold down the "control"(Ctrtl) key (located on the bottom of the keyboard on both the left and right side.) Then using your mouse click on each email that you wish to delete. Each email you wish to delete will be highlighted with the color red. What this function is allowing you to do is select more than one email at a time. Once all the emails are selected, take your mouse and click on the delete button above, all the emails you have selected will be moved into the trash.

Second if you wish to delete all of the emails that are on that page you can go down to the bottom of the page and click "all" and all of the messages on that page will be highlighted then click on the delete button above and all messages will be moved to the trash.

Q: How do I move messages over to my personal folders?
A: Once you have chosen the email you wish to move to your personal folders you can click once on a message highlighting it red. At this point if you (left-click once and keep it held down on the mouse, you can then drag the message to the folder.) This is called click-and-drag (the same way you would move a file on your computer) this will move it into any other file listed on the left-hand side (Inbox, Drafts, Trash, etc).

There is also another option, if you double click on a message, it will open that message, and there will be a small drop-down window that says "move to..." (this is directly to the right of the "View Source" button). You can select a folder location to move the email too.

Q: How do I expand the window and show more than 40 emails per page?
A: Currently we have defaulted 40 messages per page. If you wish to see additional emails you can click the ">" right arrow button at the bottom of the page (located on the right) this should say "message 1 - 40 of 81)" in this case, you can bring up messages 41-81 once you have clicked on that arrow.

Also you can adjust the amount of email shown per page by accessing the "Personal Settings" icon located at the top of the page. The menu “User preferences” displays, and you will want to choose the “rows per page” field to a more suitable number for you.

Please be advised if you increase this number it may take little longer to load the page in the future.

Q: How do I read my messages in GBIS Webmail?
A: Once you have logged in to our Webmail system; it will place you directly into your Inbox.

To read a message we recommend that you double click near the subject line of the email you wish to view.

Once you have double clicked on the message there will be a loading box on the top of the screen, once it has finished loading it will show you the body/text of the requested email, as well as the sender, recipient, date, and subject. Once you are finished reading your email and wish to read another one, click the back button above the subject line in Webemail and it will bring you back to your Inbox. Repeat these steps for each email.

Q: Why is my Web-mail so slow?
A: Our Web-mail software is primarily written in java script. We have found that if you are using Internet Explorer as your internet browser it causes the java script to run slower. We recommend downloading Firefox as an alternative internet browser. For your convenience here is a link for the free download of Firefox.

Free Download to Firefox

Q: How do I send email using GBIS Webmail?
A: To send an e-mail using the new GBIS WebMail, first log in to the WebMail system using the following address: Login using your GBIS username and password.

Once you are logged in, simply click on the "Compose" button, located near the top of the window. This will take you to a window with several fields. Enter in the intended recipient of your e-mail in the Recipient field. Once all of the recipients are entered in, put in the subject of the e-mail in the Subject field. Then type your message below this box in the main window right below. Once you are done entering in your message, simply click on "Send the message now" at the bottom of the page or click on the button “Send” located near the top of the window and the email will be sent immediately.

Q: How can I send an email to more than one recipient?
A: Once logged in, click on the "Compose" button up above, or select an email and click on the "Reply" or "Forward" buttons. In any of these windows, you will notice a "Recipient" box. To send to multiple recipients, click on the "[Cc]" button to the right of the Recipient box and enter in the addresses you wish to send to in the box that drops down. Separate the addresses by commas.

If you enter in the first letter of the name of someone in your Address Book, a small menu will appear as you type with their address or the address of anyone else in that letter range. Hit the Down Arrow on your keyboard to highlight the correct name then press Enter to have their address automatically filled in to the recipient or Cc fields. You can do this with as many addresses as you like.

Alternatively you can open two separate browser windows and log into the WebMail from both. With one open the message you are creating or replying to, and in the other open the address book. From here you can drag addresses from one window over to the other.

GBIS Maximizer

Q: How does GBIS Maximizer claim to be 5X faster?
A: Web page performance is measured by the amount of time it takes to download an entire Web page into your browser. So, when comparing the performance improvement delivered by GBIS Maximizer with an unaccelerated Internet connection, we configure two identical computers. Both are connected to the Internet at the same dial-up connection speed and both have the same PC and Internet browser configuration.

Using an automated browsing measurement tool (i.e. a surfing "bot"), both computers visit the same Web pages multiple times. In order to eliminate variations in download speed caused by various network factors, we take the average times for downloading the same page with and without GBIS Maximizer and compare the two averages in order to determine the improvement factor for a specific Web page (example: 5X represents the high-end of the frequently measured averaged results.

If you are particularly interested in the topic of timing Web pages, here's a link to a site that provides a stopwatch for timing page loads and many other interesting Internet timing tools:

Q: How does GBIS Maximizer's solution compare to DSL or cable modem?
A: GBIS Maximizer is an affordable software-only solution designed to significantly enhance Web access over low-speed (less than 200 kbps/second) connections. By contrast, DSL and cable modems provide high-speed Internet connectivity using hardware solutions that work with special telephone or cable lines.

The price for DSL or cable modem is significantly higher than GBIS Maximizer. In addition to the higher price, many areas simply do not have DSL or cable Internet service available.

Q: What are the privacy implications of using GBIS Maximizer?
A: Personally-identifiable Information on Acceleration Servers
If you have a high level understanding of how Acceleration works you may be concerned that they could be used to track your browsing activities in a way that could violate your privacy. We recognize that your privacy is very important, and therefore we have implemented the Acceleration Service so that personally-identifiable information cannot be easily tracked or easily derived from data within our server infrastructure. When your client software connects to our infrastructure, it identifies itself using a unique client ID. Our infrastructure has a database of client IDs that are authorized to receive acceleration, but that database does not contain any personally-identifiable information associated with the IDs, such as your name, address, or email address. Further, we have designed all of our server logging features in such a way that no single log contains a direct record of the Web sites visited by specific clients. Personally-identifiable information regarding browsing activities is subject to the Privacy Policy and can be derived from information logged only by applying special post-processing.

Personally-identifiable Information on Your Computer
The client software that resides on your personal computer introduces the same sort of privacy risk as your browser software does. Your browser stores temporary files on your computer's hard drive. These files are sometimes collectively called your "browser cache". It is possible for someone with sufficient expertise to use the information in your browser cache to determine what Web sites you have visited. For this reason, your browser software includes commands that allow you to delete its temporary files. The client software also stores temporary files on your computer's hard drive in the "GBIS Maximizer cache". Those files could also be used to determine what Web pages you have visited, so GBIS Maximizer includes a command (on the menu's Options dialog) so that you can delete those temporary files at any time.

Client/Server Communication
The client software does not transmit any historical record of your browsing activities to our servers other than non-user-identifiable summary timing and compression information, and diagnostic information. Such information is used solely for overall system performance monitoring and quality assurance.

Q: How long will it take to download GBIS Maximizer?
A: Depending on the speed of your modem and the processing speed of your computer, downloading will take between 5-10 minutes. For example, a modem operating at 48kbps (kilobits per second) will download GBIS Maximizer in about 5 minutes using a recent-vintage computer. Running the install on your computer takes a minute or less.

Q: Is GBIS Maximizer installed, active, and enabled on your computer?
A: If GBIS Maximizer is installed and active on your computer a small icon will appear in the Windows taskbar area (near the system clock). If this is active while you are surfing the Internet, the icon will constantly change images. Try accessing a Web site and you should see the icon flashing as web pages load. If you are able to surf the Internet but do not see the icon changing, there are several possibilities:

You are accessing a Web site or other content that GBIS Maximizer does not speed up.

GBIS Maximizer is currently disabled on your computer. If you see red lines around and over the icon, it means that it is disabled.

GBIS Maximizer or other software on your system may require special configuration.

Q: How do I change the image quality setting for all images?
A: Right-click on the GBIS Maximizer taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality settings. Press OK to save the changes.

Q: How do I start GBIS Maximizer?
A: GBIS Maximizer is launched automatically every time Windows starts. You do not have to launch it manually.

A GBIS Maximizer icon appears in the Windows system tray to show that it is operating in the background.

If the program was terminated, you can start it up by going to your "Start Menu" "Program Files" "GBIS Maximizer" and selecting the program from there.

Q: How do I uninstall GBIS Maximizer?
A: Open the "Start Menu". Open "Settings". Open "Control Panels". Finally open "Add/Remove Programs". Looks for the GBIS Maximizer client and remove it from there.

IMPORTANT: If you are using a browser other than Internet Explorer or Netscape with GBIS Maximizer, you will need to manually reconfigure the proxy settings for the respective browser after uninstalling or stopping GBIS Maximizer in order to continue using the Internet. See below for further details.

Restoring a Browser's Proxy Address and Port Number If you are using a browser besides Internet Explorer or Netscape when you stop or uninstall GBIS Maximizer you will need to reset proxy settings to their original values (or no values). Until you do this, you will likely not be able to access the Internet. Consult your browser's documentation for information on how this could be done.

Q: How do I see the original graphic quality of specific image or Web page?
A: If you are using Internet Explorer, simply move your mouse over an image on a Web page and click the right mouse button. You'll see that two new options are available:

Show All Original Images
Show Original Image

If you select one of these options, GBIS Maximizer will replace the compressed graphic image with an original quality version. When the icon stops changing, the new image is in place. Note: When you first install GBIS Maximizer, it is necessary to close and then restart IE in order to have the Show All Original Images and Show Original Image right-click menu options available.

These menu options are not available in Netscape, Opera or Mozilla. Please follow these steps.
1. Click on the GBIS Maximizer icon located near your system clock. Go to Options and adjust the Graphics Acceleration Level completely to the right (original quality) and click OK.

2. Hold down the Ctrl key and select R OR Select Reload from the View menu. The compressed graphic image will be replaced with an original quality version.

3. Repeat step one and adjust the Graphics Acceleration Level back to its setting.

Q: How do I use other browsers with my GBIS Maximizer?
A: Netscape Navigator is automatically configured to use the GBIS Maximizer. Use Netscape as you normally would.

For other browsers such as Opera and Mozilla, GBIS Maximizer works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "" and the port number to be the local listening port of the GBIS Maximizer Client (5400 by default). Consult your browser's documentation for information on how this can be done.

Q: What types of Web content does GBIS Maximizer accelerate?
A: GBIS Maximizer significantly speeds up web page access. To achieve this speed up, proprietary lossless compression is applied to text, html, xml, javascript and style sheets Proprietary image compression is applied to gif images, jpeg images and Flash content.

GBIS Maximizer does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).

Q: Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with GBIS Maximizer?
A: GBIS Maximizer is compatible with most ad blockers, popup stoppers, personal firewalls, and other utilities. In some cases, minor configuration either of GBIS Maximizer or other products is needed. In other cases, GBIS Maximizer is not compatible.

Q: What are the system requirements for GBIS Maximizer?
A: System Requirements

Below, please find the suggested and minimum system requirements beyond the basics of an analog modem, a telephone line, and an active Internet connection.

GBIS Maximizer can be installed on any of the following operating systems:

Windows XP

Macintosh OS 10.3+

Internet connection line speed in Kbps (kilobits/second)
Minimum: 14.4 Kbps

Regardless, GBIS Maximizer will work within your current system configuration to provide you with the best content acceleration.

Q: I travel. Does GBIS Maximizer work anywhere I use my PC?
A: Yes. If you are accessing the Internet through a GBIS local dial-up or GBIS Nation-Wide connection in the U.S. your system conforms to GBIS Maximizer system requirements you should be able to get an accelerated Internet experience.


Q: Where can I access the GBIS WebFTP?
A: To access the GBIS WebFTP please goto the following link:

Secure Socket Layer (SSL)

Q: What kind of documentation will I need in order to get a Secure Socket Layer?
A: Basically, you need to be able to prove that you are the owner of the domain. The SSL distributor will accept:

  • DUNS number
  • Articles of Incorporation
  • Business License
  • DBA ("Doing Business As") registration
  • Partnership documentation
  • Sole proprietorship documentation
They will probably accept pretty much any state or federal registration document that proves that you actually represent the business listed as the "registrant" for the domain.

Server Information

Q: What are the address for GBIS DNS servers?
Primary DNS Server ( -

Secondary DNS Server ( -

Q: What are the names of your POP3 and SMTP servers?
POP3 -


Q: What version of PHP, Apache, and MySQL are being run on the web servers?
A: Depending on which webserver your account is on, here are the answers:

Apache 2.2.15
PHP 5.3.3
MySQL 5.1.66

Apache 2.2.17
PHP 5.3.8
MySQL 5.1.60

Apache 2.2.17
PHP 5.3.8
MySQL 5.1.60

Apache 2.0.51
PHP 4.3.11
MySQL 4.0.18

Q: Where are Perl and Sendmail located?
A: Many cgi programs are written in Perl. In order for them to run, they'll need to know where the Perl interpreter is located. Programs that send email also may need to know where the program "sendmail" is located. Here are the full system paths to those programs:

web2 Perl
web2 Sendmail

web1 Perl

You'll need to configure those in many public domain cgi programs that are available for download.

Shell & Web Page Help

Q: Where should my web pages go?
A: All of your web pages and other files should be in the directory called WWW above your main home directory. Your home directory will usually be /home/biz/login, /home/res/login, /home/org/login, etc. If you ssh to your shell account, you can find out what your home directory is by typing 'pwd'.

Q: Where should my cgi programs go?
A: Any cgi programs you use should be filenames ending in .cgi and should NOT be in a directory called "cgi-bin." Note that many cgi programs will *tell* you to put files in a "cgi-bin" directory. You can just make a directory called "cgi" or "cgibin" and as long as your programs end in .cgi they should be fine. The directory "cgi-bin" is reserved for common cgi programs which can be used by everyone on the same server, such as a counter and a standard email form program. We'll discuss how to use these later. Examples of appropriate cgi program names: wwwboard.cgi, feedback.cgi, my_email_form_program.cgi.

Q: What are common steps in troubleshooting CGI programs?
A: If your CGI scripts are experiencing problems, try these common troubleshooting methods:

1. The server gives the message "File Not Found" when I call "" and I know it's in the cgi-bin directory under my account.

Solution: The directory /cgi-bin is reserved for server-wide cgis available to everyone (such as a counter and an email form processor), so even if you create a directory called "cgi-bin," the server will look in the main one and not yours. Instead of calling your directory "cgi-bin," call it "cgi" or "cgibin", then try again.

2. A Perl program or C source code was uploaded in binary and not ASCII mode.

Solution: re-upload the file in the correct mode.

3. The file does not have the correct permissions to be able to run.

Solution: give the file the correct permissions. (All programs must be "chmod 755" or "775" in order to run. The html part of a guestbook program -- the part where the entries are added -- should be 766. All other html, gif, jpg, and other files should be 644 or 664.)

4. The program cannot find a file or another program that it needs to run. For example, most email programs use "sendmail" and need to know where it is. Also, the very first line of any Perl program must tell it where Perl is. (Either "#/usr/bin/perl" or "#!/usr/bin/perl5".)

Solution: read the program's documentation, and make sure you've changed everything to point to the right place.

5. The program does not end in .cgi, or the program is in a directory called "cgi-bin."

Solution: rename the file, and/or move it into another directory. If you want to keep all your files together in one directory, we suggest calling the directory "cgi-stuff" or just "cgi".

6. Why are my scripts being sent as plain text instead of running?

Solution: For our system, scripts need to end in '.cgi'. Your scripts probably end in '.pl' or something else. If you cannot rename your file to end in '.cgi' you can add a file in your cgi directory called '.htaccess' with just this one line:

AddHandler cgi-wrapper .pl

This tells our system to treat '.pl' (or whatever) files the same as it treats '.cgi' files.

7. You get the message "Server Error" when you try to run your cgi program.

Solution: The "Server Error" message almost always means there is a problem with your script. If you have checked all of the above, and you are still getting this error, it may be that the VERY first thing your script is printing is not "Content-type: text/html\n\n" or in other words, "Content-type: text/html" and 2 carriage returns. In order for the server and a web browser to work together to display the results of your script, the script must tell the browser what sort of information it is receiving. If your script will print out an HTML message, make sure that it prints the "Content-type" message before anything else.

Q: What version of MySQL is on my web server?
A: The version of MySQL on each web server is as follows:
web1: MySQL 4.0.18
web2: MySQL 5.1.60

Q: Where is the ErrorLog for my website?
A: In general, we do not maintain separate error logs for individual sites. However, customers with Business Webhost level service and above may request a custom Error Log at no charge. There is a small monthly fee for custom Error Logs for services below that level. Please contact our Customer Support department to request this service and get current pricing.

Q: Why doesn't my access log show Referring URL/User Agent?
A: We provide basic access logs for all domains, but the basic log does not show referrer or user agent. Custom logs with referring URL and User Agent are available free of charge for the asking to customers with Business Webhost and above. For those with hosting below that level, there is a small fee for this service. Please contact our Customer Support department to request custom logs and get current pricing.

Q: How do I get my files up to my GBIS web space?
A: In order to upload your files to your proper website directory, you will need to use an FTP client. Below is a link to one:

Link to SmartFTP

Q: Is PHP on my server compiled with [some feature I need]?
A: You may check the exact PHP version and capabilities on each of our web servers by visiting the following links: Server web1 (PHP 4) Server web2 (PHP 5)

Q: Is ImageMagick available on the web servers?
A: ImageMagick is available on servers web1 and web2 only. If your site is on web0, and you need ImageMagick, please let us know and we will be happy to move your site to one of these servers.

Spam Filter

Q: How do I manage my Spam Filter?
A: Once you are signed up for the spam filter, if you need to change any settings or retrieve any mistakenly-blocked emails, you can either access your spam filter via our Web-Mail program or logging into “My Account” both by going to, and click on the appropriate green box in the upper left-hand corner.

At this time you will be requested to log in by using your User ID and password. Once logged in click the "Spam Filter". From there, you will be presented with many options, some of which are "Show Blocked Mail" (for use in instances when an email is accidentally blocked and needs to be retrieved from the filter), "Add to Keep Out List" (in which you enter email address and or subject matter you prefer NOT to get email from), "Edit Allow In List" (in which you may enter email addresses that you NEED or WANT to always receive emails from), there are also many other options aimed at making your email experience safer and more manageable.

If you have any questions regarding how to set up the spam filter, how to access blacked emails, or any other aspect of the filtering process, please feel free to call us. Our goal is to ensure the online safety and satisfaction of our customers.

Q: I'm getting a lot of Spam. What can I do to stop it?
A: GBIS provides a server-side virus and spam filter to our email customers. To turn the spam filter on, go to:

Sign up using the mailbox login and password that you would like to filter. Read the disclaimer, and if you agree, open the button that says 'start filtering my mail now. It's best to familiarize yourself with the spam filter administration page, which you can log into at anytime to customize what is blocked, who is let in, and to retrieve mail that has been blocked within the last 15 days. You can log into the spam filter administration page by going to, logging in under My Account, and clicking the Spam Filter button.

Q: Our Spam Filter Graph (Spamassassin)…What does it measure?
A: It measures the entire amount of messages we receive through our servers and identifies spam/total messages processed.

If you click on this link below it will give you an indication on how much messages we receive per minute and how much of those messages are blocked spam.

The first graph will show a daily current as well as an average amount of messages received.

The color in Red indicates the amount of Spam that was sent and blocked for all of our customers that have our Spam filter. The color in Blue indicates the entire amount of email received in that moment of time.

e.g.  Max spam: 448.0 messages current
        Max total: 503.0 messages current

This means at the moment (when the graphed was viewed) we had received 503 messages and of those 503 messages 448 of them were blocked as spam.

There are also other additional graphs available to view on this Spamassassin. It will show you a weekly, monthly and yearly traffic we have received on our server.

Search Access Numbers
Network Status

10.04.2016 09:56:42 AM
(Resolved) Level3 Phone Service Outage

09.08.2016 07:30:00 PM
Mailserver down due to power supply failure

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