GBIS Testimonials

Great Basin Internet Services, Inc - Quality IP since 1993 - Residential & Commercial - Wired, Wireless & Hosting - Serving Nevada & California - Internet, VoIP, Colocation, Bandwidth & High Speed DSL

Customer Testimonials

There are now 39 GBIS testimonials.
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Viewing messages 1 to 5.

GBIS Customer Service

Yesterday I had a problem with coordinating my PC with a laptop at a different location from my home and asked for assistance from Annie Martin. Annie was courteous knowledgeable and conscientious in walking me through my problem. It took over two hours above and beyond the call of duty. This is unusual in this day and age.

As a senior citizen, who is not a techie, we find so many instances of getting incorrect information and customer service from individuals shining us on or who just want to get rid of us.

As a long time customer of GBIS it is rewarding to get real customer service from people of Annie’s caliber.

Thanks again for helping me with my problem and you should be proud to have employees such as Annie. Keep up the good work.

Doug Smith, President
Scenic Nevada
Member, Scenic America, Board of Directors

6 August 2008 - Reno, NV

Customer Support Team is The Best

While we were at the cabin on Highway 49 over the weekend . using the telephone connection . my computer got hit with a "spam" blast. This is the second time this has happened, and it results in all emails being removed to clear the computer and get it back on track. Mac has changed many of its settings, but I think . that we . the GBIS support team and I working together . have solved the problem. Their support staff is wonderful, working through problems step by step! Their whole team is truly a support team, in the very best sense of the word "support"!
Jean M.

23 July 2008 - Reno, NV

Better ways to do things

When Long Creek Music & Publishing, LLC went online we were as nervous as a first time tight rope artist. GBIS's staff helped as work out capacity problems and find better ways to do things. No hidden fees or someone trying to sell us something extra. Just always someone friendly, even when we forget to tell them we switched credit cards. We watched them grow and they've taken us right along. The first decade's been great. We're looking forward to the next! Now that our products are starting to roll out we're thrilled to have this level of quality service right here in our own backyard!

Bob Schlesinger, CEO
Long Creek Music & Publishing, LLC

8 July 2008 - Reno, NV

Great Customer Service!

I just wanted to thank you so much for providing such excellent customer care. I recently moved and am quite reliant on my e-mail for client contact. when I found out my DSL would be down for 5 days.:Panic Mode" set in.

Andrew Wolf was the key to pulling off my DSL being up within 1 1/2 business days from my move date. Not only did he do everything in his power to get my order pushed through, he also called me every step of the way to let me know the progress.

It is so comforting to know that in this fast paced day and age, there are still companies who value their customers.

Job very well done!

Michelle Fox
Fox Bookkeeping Service
Customer since 2005

17 June 2008 - Carson City, NV

Great support

I had problems connecting this evening and I phoned support. The technician on duty was SHAYNE who walked me through corrective steps. She was outstanding and tremendously helpful, patient and correct in everything she had me do to restore connection. Shayne is a model to hold up before your total support staff. It was a pleasure to work with her. Thank you Shayne!!

Please see that the Support Manager knows about her great work.

21 September 2007 - Reno, NV

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Corporate Office:

Great Basin Internet Services
Marketing Department
241 Ridge Street
Suite. 450
Reno, NV 89501

Mailing Address:

Great Basin Internet Services, Inc.
P.O. Box 3115
Reno, NV 89505-3115

(775) 348-7299 - main
(775) 348-9412 - fax
Click Here for a Guide to
the GBIS Phone Tree

marketing@greatbasin.net

Our business office is
open Monday - Friday from 9:00AM until 5:30PM.